Product Warranty Information
TEMPRESS Products warrants that the products described in this warranty are free from defects in workmanship and materials for a period of (i) one (1) year with respect to vinyl covered and/or upholstered products and (ii) one (1) year with respect to plastic products and plastic components of products, such time periods beginning on the original date of purchase. This warranty will not apply to any product or component of a product damaged as a result of an accident, improper installation, unreasonable use, lack of proper maintenance, unauthorized repair, modification, or any cause other than a defect in materials and/or workmanship. This warranty does not cover upholstery produced by a manufacturer other than TEMPRESS that may use TEMPRESS components. FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY ON THIS PRODUCT, THE CONSUMER IS LIMITED TO CONSUMER’S ACTUAL DAMAGES, AND SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE SPECIFICALLY EXCLUDED. EXCEPT IN STATES WHERE SUCH LIMITATIONS ARE UNLAWFUL. This warranty extends exclusively to the original purchaser of the warranted product, and subsequent purchases and/or transferees are not covered by this warranty agreement, unless TEMPRESS otherwise agrees in its sole discretion.
To submit a request for warranty please contact our customer service team at 877-234-7466 or complete the Warranty Request Form below. We will review, contact you for more information if necessary and validate your warranty claim. Once validated we will provide you with a Return Authorization (RA) number. Please note all returns must have the Return Authorization number clearly marked on the package as TEMPRESS is not responsible for lost or unidentifiable packages returned without prior authorization.
Once you have obtained your RA# you can then ship your item back to us at:
Attn: Returns (Your RA#)
5052 Sharp Street
Dallas, TX 75247
Once your item is received, inspected and determined to be a manufacturing defect we will repair or replace the item at our discretion.
Still Need Help?
Call Us at 1-877-234-7466 Monday – Friday 8:30am – 5:00pm CT